At Alternō, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, use our products, or engage with our services. By accessing our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information from users to enhance our services, ensure a personalized experience, and maintain high standards of security.

1.1 Personal Information

Personal information refers to any data that can identify you as an individual. This may include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other credentials for account registration.
  • Transaction Information: Payment details, billing address, shipping information.
  • Communication Information: Feedback, inquiries, or requests submitted via our contact forms, emails, or other communication channels.

1.2 Non-Personal Information

Non-personal information refers to data that cannot be used to identify an individual. This may include:

  • Browsing Data: IP address, browser type, device type, operating system, and other technical details.
  • Usage Data: Pages viewed, links clicked, time spent on the website, and interaction data.
  • Cookies and Tracking Technologies: We use cookies, beacons, and similar tracking technologies to improve your experience and gather insights on website performance.

2. How We Use Your Information

Alternō uses the information collected to provide you with the best possible experience, fulfill our contractual obligations, and continuously improve our services. The primary ways we use your information include:

  • Order Fulfillment and Communication: To process orders, send notifications, and provide updates on your purchases.
  • Customer Support: To address inquiries, requests, and provide technical assistance.
  • Marketing and Promotions: With your consent, we may send marketing emails or promotional offers based on your preferences.
  • Website Optimization: To analyze website traffic, identify trends, and improve user experience.
  • Legal Compliance: To comply with legal obligations, enforce agreements, and protect our rights and safety.

3. Sharing Your Information

Alternō values your privacy and will not share your personal information with third parties without your consent, except in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These partners are required to maintain the confidentiality and security of your information.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant parties as part of the business transaction.

4. Data Security

Alternō takes appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security protocols, including:

  • Encryption: Sensitive data such as payment information is encrypted during transmission using SSL (Secure Socket Layer) technology.
  • Access Control: We restrict access to personal data to authorized personnel only.
  • Regular Audits: Our systems are regularly monitored and audited to ensure data security.

While we take reasonable precautions, please note that no data transmission over the internet can be guaranteed as 100% secure. Users are responsible for maintaining the confidentiality of their account login information.

5. Your Rights

As a user, you have rights regarding your personal information, including:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You may request that we correct any inaccuracies or incomplete information in your personal data.
  • Deletion: You can request the deletion of your personal information, subject to our legal obligations to retain certain data.
  • Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
  • Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@alterno.com.

6. Cookies and Tracking Technologies

Alternō uses cookies and similar technologies to enhance your browsing experience, provide customized content, and analyze website traffic. By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings, but please note that certain features of the website may not function properly if cookies are disabled.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of the website, such as session management and security.
  • Performance Cookies: Help us analyze how visitors use the website to improve functionality.
  • Marketing Cookies: Used to track user behavior and provide relevant advertisements.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfers

Alternō operates globally, and as such, your personal data may be transferred to, stored, or processed in countries outside your jurisdiction. By using our website or services, you consent to such international transfers, ensuring that appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

Alternō reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:Alternō Headquarters6th and 7th Floor, Friendship Building, No. 31 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, VietnamEmail: admin@alterno.netPhone: 0888 617 000By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting Alternō with your personal information as we work together toward a sustainable energy future.